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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- HR, training
- Management
- Marketing, communication
- R&D, project management
Professional experience
Experience in the following industries :
- Airport and shipping services
- Banking, insurance, finance
- Hotel business, catering
- Marketing, communication, media
- Telecom
Professional experience
- Customer experience coordinator
- Center for Public Health Training and Research
- Since 04.2022
- As a Customer Experience Coordinator, I ensure consistent service delivery, fostering a culture of continuous improvement and cross-learning. I create metrics and conduct data analysis to evaluate customer care quality, reviewing profiles for behavioral insights. Additionally, I prioritize effective budgeting and monitoring to uphold service standards and support team development.
- Sales Representative
- Sales Representative
- 03.2021 - 03.2022
- As a Sales Representative, I cultivate and strengthen relationships with key accounts to boost visibility and market share. I provide management with comprehensive reports on customer needs, competitive activities, and potential product/service enhancements. Additionally, I monitor key performance metrics, swiftly resolving customer issues to ensure maximum satisfaction and optimize sales strategies.
- Senior customer service agent
- Tigo Rwanda
- 10.2016 - 04.2018
- As a Senior Customer Service Agent, I excel in providing feedback to management on customer satisfaction and responsiveness. I assist customers in locating products, processing orders, and addressing inquiries. Additionally, I review orders for accuracy, resolve billing issues, and ensure customers receive comprehensive information on Tigo Cash services.
- Service Center Representative
- Tigo Rwanda
- 11.2014 - 09.2016
- As a Service Center Representative, I validate corporate customer payment requests and oversee service provisioning. I prepare weekly and monthly reports on service and product provisions. Additionally, I conduct User Acceptance Testing for Customer Service Department systems, provide second-line support, follow up on escalations, and manage customer accounts diligently.
Skills
Project Management Skills
Problem Solving Skills
Strong Communication Skills
Organization and Planning Skills
Data Management Skills
Tolerant and flexible
Education
Education level : Master
- Kigali Independent University
- Since 02.2024
- My training as someone doing master's in business administration (MBA) is comprehensive and multifaceted, covering various aspects of business management, leadership, and strategy. The curriculum typically includes core courses in areas such as finance, marketing, operations, human resources, and entrepreneurship. These courses provide a solid foundation in fundamental business principles and practices. Overall, MBA equips me with a diverse skill set, including analytical thinking, strategic planning, effective communication, and leadership abilities, preparing me for a wide range of roles and responsibilities in the business world.
Master of Business Administration
- Kigali Independent University
- 01.2022 - 12.2023
- I am proficient in financial modeling, budgeting, and forecasting, as well as in utilizing financial software and tools. Through practical projects, I have gained hands-on experience in financial analysis, investment management, and portfolio optimization. Moreover, I have developed strong communication and presentation skills to effectively convey complex financial information to stakeholders.
Bachelor's degree in finance
Key Skills
- problem solving skills
- Strong communication skills
- Customer Management
- Data Collection
- Administrative Organisation
- After Sales Service
- Human Resource Management
- Quality Management
- Customer Focus
Languages
- English
- Fluent
- French
- Good level
- Swahili
- Native
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 13.03.2024
- Total views CV : 45
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