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- Last name : ********
- First name : ********
- Phone : 783*******
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Accounting, controlling, finance
Professional experience
Experience in the following industries :
- Consumer goods
Professional experience
- customer care
- p&r forex
- 01.2021 - 01.2022
- As a Customer Service Agent at P&R Forex Bureau, I was the primary point of contact for clients seeking foreign exchange services. My responsibilities included assisting customers with currency exchanges, providing information on exchange rates, and handling deposits and withdrawals with precision and care. I ensured that each transaction was completed accurately and efficiently, while also maintaining a high level of customer satisfaction. I excelled in delivering personalized service, understanding customers' needs, and resolving any issues or concerns they had during their transactions. My role required a strong understanding of financial products, keen attention to detail, and excellent communication skills. I worked closely with customers to ensure they had a seamless experience, and I took pride in building trust and fostering long-term relationships with them. This position taught me the importance of empathy, patience, and clear communication in customer service, as well as how to manage time effectively in a fast-paced environment.
Skills
I am Phionah Kayitesi, a dedicated and hardworking individual with a strong background in accounting and a passion for delivering exceptional customer service. I hold a Bachelor’s degree in Accounting from the University of Kigali and have gained valuable experience working as an accountant in various organizations. My roles have equipped me with skills in financial management, budgeting, tax compliance, and strategic planning.
In addition to my technical expertise, I pride myself on my strong communication skills and my ability to work effectively in teams. I have experience in customer care, which has honed my ability to address customer concerns, solve problems, and ensure client satisfaction. My approach to work is goal-oriented, and I thrive in environments where deadlines and accuracy are paramount.
I am also proficient in tools like MS Excel, Quick Books, and Google Suite, which I use to enhance my efficiency and deliver results. Beyond my professional life, I am passionate about continuous learning and personal growth, which drives me to take on challenges and achieve my goals. My commitment to excellence and my strategic thinking make me a valuable asset in any customer service role."
Education
Education level : Bachelor
- University of kigali
- 09.2020 - 05.2024
Degree of accountant
Key Skills
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kigali Province
- Place of residence : Kigali
- Accepted employment type : Fixed-term contract
- Last updated : 05.11.2024
- Total views CV : 19
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