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- Last name : ********
- First name : ********
- Phone : 788*******
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Management
- Services
- Transport, logistics
Professional experience
Experience in the following industries :
- Associative activities
- Call centers, hotlines
- IT, software engineering, Internet
- Marketing, communication, media
- Services other
Professional experience
- Service Advisor and IT Administrator
- Garage atecar
- 09.2019 - 01.2023
- A Service Advisor at Garage Atecar, Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car, Liaising with service technicians about parts ordering and ensuring parts are available when needed. IT Assistant working with software and installed new versions to eliminate security problems and protect data Configured hardware, devices, and software to set up workstations for employees Removed and replaced malfunctioning components. working closely via phone, email, live chat, and web teleconference with end users
- Service administrator
- CFAO VOLKSWAGEN RWANDA MOTORS
- 02.2023 - 08.2023
- A Service Advisor at Garage Atecar, Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car, Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Waranty Adminstrator
- CFAO VOLKSWAGEN RWANDA MOTORS
- 09.2023 - 06.2024
- I was promoted to this position to Prepare warranty documents, submitting paperwork to the manufacturer, and tracking requests to ensure the dealership is paid for all warranty work done
Skills
Administrative Support
Customer Relations
Microsoft Office Proficiency (Word, Excel)
Technical Troubleshooting
Report Preparation
IT Support
Network Security (CCNA)
Data Management
Team Collaboration
Bilingual Communication (English, French)
Service Coordination
Problem Solving
SAP Proficiency
Vehicle Service Advising
Driving License (A, B, C)
Education
Education level : Bachelor
- university of Kigali
- Since 02.2002
Bachelor of Information Technology
Key Skills
- Administration
- Administrative Assistance
- After Sales Service
- Customer Service
- Electrical Service
Languages
- English
- Fluent
- French
- Fluent
- Swahili
- Good level
More information
- Availability : immediately
- Geographical flexibility : Kigali Province
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Freelance
- Last updated : 08.10.2024
- Total views CV : 19
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