CV Profile No.69243

Experience in the following industries :

• Call centers, hotlines
• Edition, printing
• IT, software engineering, Internet
• Tourism, leisure activities

Professional experience

• Customer service team member (trainee)
• KFC REMERA
• 11.2019 - 05.2020
• A conducive environment that promotes an employees growth. As a trainee, i acquired alot of on demand skills. My responsibilities included: Handling cash transactions. • Handling customers complaints promptly and effectively. • Queue walking to help customers during rush hours. • Ensuring proper hygiene of the dessert station. • Balancing stock. • Inspecting and receiving different items like food, drinks, heavy machines, furniture and a few cleaning chemicals. • Ensuring that the physical count matched the computer records

• Blogger
• Neza Safaris Ltd
• 06.2020 - 02.2021
• Since writing is my passion, working as a blogger under the tourism industry gave me a platform to express myself and improve my skills. I worked as a blogger but wasn't limited to: Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. • Served customers by going above-and-beyond to offer exceptional support for all needs. • Convert personal travel wishes into tailor-made travel proposals • Ensure all necessary steps are being taken from the inquiry, booking, execution to evaluation of the tour.

• Sales and marketing officer / cost accountant
• Touch Media Design Ltd
• 03.2021 - 07.2021
• I was the main contact person between the client and the company and therefore carried out a lot of tasks like; Offered strategic advice to build brand awareness and capture attention of target markets. • Identified new opportunities and customers with continuous monitoring of market and pipelines. • Developed and managed successful marketing sales pipelines by seeking out new leads and building strong partnerships. • Met deadlines consistently, working effectively under pressure to achieve all targets. • Underpinned successful sales operations by smoothly handling briefs, proposals, and contracts.