CV Profile No.78773

Experience in the following industries :

• Banking, insurance, finance
• Education, training
• Health, pharmacy, hospitals, medical equipment
• IT, software engineering, Internet
• Telecom

Professional experience

• People and Culture Associate (Strategy)
• Irembo Ltd
• 03.2021 - 08.2022
• • Improved direct feedback between the engineering team and HR by 10 percent by creating user friendly automated forms sent out monthly • Helped the HR team make informed people-related decisions by creating a centralized data point - a dashboard for trend analysis, reporting and auditing • Analyzed performances and identified skill related gaps of employees, and institutionalized a learning and development policy which resulted in the upskilling of 50 percent of company employees • Revamped the onboarding (Induction) experience and process by creating a structured and scheduled program with all departments.

• Senior Administrative Assistant to Vice chancellor
• University of Global Health Equity
• 06.2021 - 06.2022
• • Managed the office and agenda of the vice chancellor and acted as a liaison to provide support to the Executive team. Arranged and handled all logistics for meetings and events: schedule meetings; drafted agendas; developed, compiled, and distributed presentation materials; and record meeting minutes on behalf of the Vice chancellor. • Ensured that I Provide "gatekeeper’’’ role for the vice chancellor office providing a bridge for smooth communication between the Vice Chancellor and both internal team and external partners. • Delegated projects by assigning work to appropriate staff on behalf of the Vice Chancellor to ensure timely and quality completion • Supported the finance and academic offices in policy review and compliance audit and implementation. • Organized all travels making applications for visas and plane, hotel bookings all related to travel • Organized the monthly webinar ensuring a UN holiday is celebrated and speakers from at least 4 continents of the world participate. • Monitored and tracked ongoing research projects ensuring publication is done in a timely manner. • Advised the Vice- Chancellor on key institutional projects to help achieve the mission of the university.

• Executive Assistant and Business manager
• Richemele international Consultants
• 05.2019 - 03.2021
• ● Developed and documented accounting policies that helped maintain and strengthen internal controls ● Facilitated the mentoring of 98 managers by conceptualizing a mentorship program for FNB Zambia, creating a strategic plan and evaluation process ● Created organizational system operating processes and business maps that increased productivity by 12% ● Coordinated the Monitoring and Evaluation of Stanbic D&I training and made recommendations that led to induction of flexible working and lactation rooms.

• Operations graduate trainee
• Telkom Kenya
• 05.2018 - 02.2019
• ● Analyzed data and generated daily and or weekly performance sales and revenue reports ● Created inquiries and qualified leads to support the sales forecast for the company ● Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures. ● Developed a vetting strategy that led to reduced future billing issues and delays. ● Handled a customer complaint which not only saved the company over $ 10,000 but also strengthened customer-client relationship leading to me receiving departmental recognition. ● Identified bottlenecks in delivery for 2 major projects and successfully implemented a solution that was later adopted for another project. ● Connected customer service with Enterprise division thereby creating a synergistic process for the customer care and enterprise departments connectivity. Increasing performance by 12%.