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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Secretarial work, assistantship
- Services
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Event, receptionist
- Hotel business, catering
- Secretarial work
- Services other
- Tourism, leisure activities
Professional experience
- Entertainment And F&B Operations Manager
- Spiderman Game Center
- 11.2015 - 12.2020
- My role included to create the good ambiance and happiness of kids and all the guests visiting the playground games and restaurant, effectively recruiting and managing employees, overseeing operations and events planning, handling customer complaints, and generating financial reports.
- Operations Manager
- Kigali Address Lounge
- 12.2020 - 12.2021
- My role was to manage the day-to-day operations of the coffee shop, bar and restaurant. Hire and onboard new wait staff and baristas; train employees on drink preparation and use of coffee equipment. maintain updated records of daily, weekly, and monthly revenues and expenses. Add new menu items based on seasonality and customers' preferences. Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
Skills
• Excellent Customer Service and quality service delivery Skills
• Creative problem solving
• Autonomy and accountability
• Excellent communication skills, both written and oral language skills
• High level of attention to details and professional manner
• Entertainment and children safety experience
• Branding and graphic design skills
Education
Education level : Technical school
- Cornell University
- 09.2021 - 06.2022
- Certificate in Hospitality Management Program as a part of the Mastercard Foundation Initiative in Rwanda. This 10-month program is designed to provide upskill training to managers and supervisors in the Hospitality and Tourism Industry and includes curriculum in Service Excellence, Leadership, Operations, Marketing, Accounting and more.
Hospitality Management
- Mastercard Foundation and the Rwanda Development Board, EF Education First
- 11.2021 - 10.2022
- High English proficiency, effective communication, and exceptional hospitality skills are critical to position Rwanda as a leading tourism destination for leisure and business. Rwanda relies on a highly-skilled and motivated workforce to ensure organisations' success and the long-term growth of Rwanda's tourism industry.
English Proficiency Development Program
- Mastercard Foundation and the Rwanda Development Board, EF Education First
- 05.2022 - 10.2022
- Learning knowledge about the richness of Rwanda as a premier tourism destination and a focus on how to offer world-class service during events and conferences.
Destination Rwanda - Tourism & Hospitality Training Course
- African Management Institute
- 08.2022 - 11.2022
- The program aims to equip us with the personal effectiveness skills necessary to better understand the hospitality and tourism industry, prioritize your work, get everything done and work well with others.
Thrive At Work
Key Skills
- Delivery
- Design
- Hospitality Management
- Leadership
- Management
- Planning
- Safety
- Tourism
- Training
Languages
- Afrikaans
- Good level
- English
- Good level
- French
- Good level
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 11.11.2022
- Total views CV : 124
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