CV Profile No.81355

Experience in the following industries :

• Call centers, hotlines
• Event, receptionist
• Tourism, leisure activities

Professional experience

• Customer service representative
• CCI Rwanda
• Since 01.2023
• In my current role I manage calls incoming from all over the world,I work onto fulfilling customers requests such as ticket reservations, I coordinated orientation programs for new on boarding members, an completed high level training.Some of the skills I gained are: Experience in providing exceptional customer servce, ensuring satisfaction and resolving issues promptly. Proficient in handling high-volume customer inquiries through phone, email, and live chat. Skilled in creating positive experiences by empathizing wth customers and offering effective solutions. Demonstrated ability to work well under pressure, multitask, and prioritize to meet customer needs. centered around active communication and receiving feedback.

• Sales assistant
• Jabiro Family Company Ltd
• 10.2022 - 12.2022
• My position as a sales assistant had the responsibility of enhancing customer loyalty and satisfaction by understanding the needs and preferences of customers, offering personalized recommendations, and addressng any concerns or issues.

• Receptionist
• GM Lando Hotel Ltd
• 10.2022 - 12.2022
• As a receptionist I had the responsibility of creating a positive first impression for visitors and clients This helped in setting the tone for ther entire experience throughout their stay. By effectively managing appointments, handling calls and providing top-notch service contributed to the overall good reputation of the Hotel.

• Internship
• Tost Group
• Since 10.2023
• I am currently persuing training as well as an internship with Tost Group.