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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Marketing, communication
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
not filled in
Professional experience
- Assistant Manager
- EBox inc. - BELL Canada
- Since 05.2014
- Managing the day-to-day operations of the satisfaction team, help desk, and customer service/sales team. Working closely with my team to ensure that they are providing high-quality customer service and sales support. This includes monitoring and analyzing call center metrics such as call volume, average handle time, and customer satisfaction scores, to identify areas for improvement and make necessary changes to improve the overall performance of the call center. I also ensure that my team is properly trained on products, services, and customer service techniques, and provide ongoing coaching and feedback to help them improve their skills. Additionally, I do handle escalated customer issues and collaborate with other departments to resolve customer complaints and improve the customer experience.
Skills
• Strong communication skills
• Active listening
• Excellent problem-solving abilities
• Ability to handle multiple tasks simultaneously
• Ability to remain calm under pressure
Education
Education level : College
- Cegep Edouard Montpetit
- 09.2018 - 05.2020
- This training includes obtaining a real estate license, which requires completing a specific number of pre-licensing education hours, passing a state licensing exam, and maintaining continuing education requirements. Additionally, I earned certification in areas such as property management, real estate finance, and real estate law to enhance the knowledge and expertise. The training also includes practical experience gained through working with clients, negotiating contracts, and navigating the complex real estate market.
Real Estate
Key Skills
Languages
- English
- Native
- French
- Native
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 13.11.2023
- Total views CV : 78
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