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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
Professional experience
- Customer service Agent
- ISON Experience
- Since 01.2022
- • Answering questions about MTN services and product • Escalating technical issues to the customer service representative • Directing customers to the relevant departments. • Providing proactive customer outreach. • Handling customers‘ complaints • Collecting and analyzing customer feedback • Recording customers’ complaints appropriately in the system.
- Marketing and Sales Executive
- Skill booster ltd
- 02.2020 - 01.2021
- • Supported in development of the sales and marketing strategy to engage new customers • Utilize CRM software to track sales progression and communicate project needs • Maintained good customer relationships through surveys and follow-ups for quality assessment • Meeting potential customers face to face and explaining to them the benefits of the company's products • Coordinating the sales activities by managing the company’s logistics.
Skills
• Communication skills
• Problem-solving skills
• Negotiation skills
• Sales management skills
• Analytical skills
• People management skills
Education
Education level : College
- IPRC/ RP Huye
- 09.2017 - 03.2021
- I pursued advanced diploma in civil engineering at IPRC/ RP Huye
Civil Engineering
Key Skills
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kigali Province
- Place of residence : Kigali
- Accepted employment type : Permanent contract
- Last updated : 10.05.2023
- Total views CV : 69
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