CV Profile No.86961

Experience in the following industries :

• Call centers, hotlines
• Quality, methods
• Telecom

Professional experience

• Risk Analyst
• DigiOutsource
• Since 01.2022
• Understanding the possible avenues of fraud within the online gambling industry (Involves understanding importance of AML and KYC). Understanding regulatory requirements and responsibilities of the business in terms of addressing instances of fraud. Monitoring and reviewing clients casino activity based on the triggering of unique system rules Strong understanding of each rule that is required to enable accurate review to determine whether account activity speaks to acceptable or unacceptable behavior as per regulations. Review spectrum includes monitoring of money-in and money-out (Deposit behavior vs Withdrawal behavior) transactions, financial mechanisms used to transact, and KYC status of clients. Taking effective action based on findings to determine Risk and to mitigate (when required) in the interests of the business. Daily reporting to Risk Team Lead and Service Managers. Communicating effectively to Internal Stakeholders [Operational Compliance (OCT)/ Verification/ AML/ Payments/Banking/ Customer Service when required Taking over certain Team Lead responsibilities when Team Lead was not on shift.

• Acting Team- Risk Services
• DigiOutsource
• 07.2022 - 09.2022
• Managing Team of Risk Agents Assigning Tasks to the team and managing respective queues Accountable for team’s meeting of SLA requirement Responsible for approving all Risk actions taken on accounts by the agents Reviewing necessity to void/refund due to Risk concern sighted by agents Conduct meetings/run Huddles with the team Reporting to Service Managers on productivity and staff related matters

• Customer Service Host
• DigiOutsource
• 02.2021 - 01.2022
• Providing world-class Customer Service by responding to queries via email and online chat. Processing pertinent information into the relevant databases Completion of tasks assigned during shift Processing and resolving of incoming and outgoing contacts in a multimedia environment. Problem solving tasks during shift Customer relationship building Multi-tasking by means of processing, resolving and management as well as cross selling of products and services. Handling and taking full responsibility for customer related queries Excellent time management and adherence to schedule. Performing extra tasks given by TLC as required

• Senior Pastor
• Emmanuel Baptist Church
• 06.2021 - 04.2022
• - Providing overall oversight both spiritual and practical in the pastoring of the church - Preaching, Teaching, Leading, Counselling - Facilitating the appointment of leadership - Working with and engaging with different individuals both within and outside the church in the interests of growth - Cultivating and maintaining strong relationships within the leadership group to ensure smooth operation of church affairs. - Managing conflict - Chairing church business meetings and leadership meetings - Providing care through visitation and presence

• Senior Pastor
• Worcester Baptist Church
• 09.2019 - 03.2021
• Leading, Preaching, Teaching, Relationship-Building, Pastoral Care & Counselling. As Senior Pastor I am responsible for all Spiritual and Pastoral Oversight. Preaching requires in-depth research and exegesis of the Biblical text to ensure that the message delivered to the congregation remains true to the integrity of the text. This involves careful analysis, attention to detail and a willingness to explore all avenues before deciding on the most appropriate approach. A large part of my job involves planning and discussing church-related activities with the broader leadership group. I facilitate the completion of the agenda for all meetings of which I am required to chair. In offering Spiritual Oversight I am required to design all material used for Bible Study, conduct research and adapt my findings to that which would be appropriate for my church context. Being the Senior Pastor of the first Baptist Church in Worcester means that I am the “face” of the church. It is my responsibility to network and build meaningful relationships with other organizations in town with the mandate of working together to assist our community in various ways.

• Intern Pastor
• Bonteheuwel Baptist Church
• 01.2018 - 12.2018
• Attending church business and leadership meetings Conducting regular meetings with church leadership Cultivating and maintaining strong relationships within the leadership group to ensure smooth operation of church affairs. Assisting in leading of the Sunday morning and evening services, including delivering sermons Assisting in leading the church in prayer and worship services Managing conflict and crises management Officiating special services, such as confirmations, baptisms, weddings and funerals. Working with and engaging with different individuals both within and outside the church in the interests of growth Course Design which included the sourcing of raw material, assessing the material and then adapting it into a course which would be useful in our church context. This was required for Discipleship and biblical studies for all ages.

• Data Collector
• Development Works Changemakers
• 01.2019 - 03.2019
• Assessing the quality of After-School Programs at lower-income schools in the Cape Winelands and Swartland District. Traveling to the schools Consultation with school Principals and key members of staff Conducting online surveys Providing a written report which is sent to staff for capturing