Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Marketing, communication
- Purchases
- Telemarketing, teleassistance
- Transport, logistics
Professional experience
Experience in the following industries :
- Airport and shipping services
- Call centers, hotlines
- Transport, logistics, postal services
Professional experience
- Client Experience Agent
- Telone Zimbabwe
- Since 11.2022
- Takes calls from customers answering questions or addressing any concerns they may have Handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Make telesales and market research calls to new and existing customers Deal with customer orders, card payments, enquiries and complaints. advise about products and services. Responding to customer queries sent through our social media platforms which are WhatsApp, Facebook, Twitter, Live chat and Email Conduct market surveys to get customer feedback on how satisfied they are with our products and customer service. Educate and demonstrate product usage to customers in a professional manner Ensuring first contact resolution whenever a client brings their complaint Conducting sales within and outside the branch to attain allocated sales budget Any other sales related duties as assigned by management from time to time. Enhancing the company’s reputation at every opportunity when interacting with others
Skills
-Punctuality
-Attention to detail
-Professionalism
-Honest
-Ethical
-Great communication skills
-Team work
Education
Education level : College
- Kwekwe Polytechnic
- 01.2019 - 11.2022
- I trained for my Diploma at Kwekwe Polytechnic from 2019 to 2022. The experience was worth it because i got to learn about great interpersonal skills and detail oriented skills through group assignments as well as group discussions.
Purchasing and Supply Management
Key Skills
Languages
- English
- Native
More information
- Availability : immediately
- Geographical flexibility : International
- Place of residence : Harare
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 28.11.2023
- Total views CV : 105
Other profiles that may interest you
Profile n°00115528
- Work experience: Less than 2 years
- Education: College
-
- RP KITABI COLLEGE
- 02.2022 - 10.2024
Tourism and Destination Management
- KIGARAMA TVET SCHOOL
- 01.2018 - 11.2021
Tourism and Hospitality
- Languages: English (good level)
- Skills:
communication skills, problem solving, adaptive, active listener, interpretation skills , helpful