CV Profile No.88994

Experience in the following industries :

not filled in

Professional experience

• ICT Coordinator
• Better Cooking Company Ltd
• 11.2021 - 05.2022
• ■Ensure secure IT operations by implementing and managing all systems in accordance with the company’s Information Systems policies and standards. ■Manage administrative user access rights and restrictions in all systems and communication through Slack, Google Workspace. ■Perform periodic access audits and take immediate corrective action as necessary. ■Software testing on the web, desktop and mobile platforms. ■Directly responsible to develop, maintain and test Contingency and Disaster Recovery plans, and maintain and verify data backup integrity. ■Perform troubleshooting and support of all systems (on-site, remotely, by phone), engage external support vendors as appropriate and manage system service levels. ■Manage servers, software environments, network architecture and security. ■Ensure installation, follow up, support and report on assets, hardware and software. ■Ensure appropriate and timely management of IT contracts, support and licensing including managing service level agreements. Provide 24x7 on-call duties as required. ■Manage IT expense budget planning. Review and recommend all IT equipment and software purchases and participate in Company-negotiated purchasing, pricing and licensing programs as appropriate. ■Designed and implemented an Inventory Management System.

• ICT Consultant
• Trianum Hospitality Ltd
• 01.2020 - 03.2021
• ■ Maintaining organization's effectiveness and efficiency by delivering and supporting strategic plans for implementing Information Technologies. ■ Computer Hardware – planning, providing specifications and set up of variety of computer hardware. ■ Software – providing specifications to assist with procurement of software suitable for various hotel purposes, lead the installation of the same, assist hotel staff to manage day to day errors and coordinate with service providers to resolve issues. ■Network – provide specifications for set up during pre-opening and support in managing LAN and telephone networks at the properties. ■Security installations – evaluating quotations, assisting with procurement and overseeing installation of CCTV, Electronic Access Control Systems and Security equipment. ■TV services – ability to provide specifications, oversee installation, train staff on basic trouble-shooting and liaise with suppliers to resolve any arising issues. ■Managing projects by coordinating resources and timetables with user departments and data center. ■Managing all ICT systems and ensure that policies are consistently applied and plans for the organization (business recovery plans) BRP by implementing disaster recovery and back-up procedures and information security and control structures. ■Maintains quality service by establishing and enforcing organization standards.

• IT Analyst - End User Computing Support
• Diversey East & Central Africa Ltd
• 08.2018 - 04.2019
• ■Installing new, expanding existing and configuring operating systems, software applications, utilities and service packs based on end user needs. ■Providing IT level 3 technical support to end users (within Kenya, Tanzania, Uganda, Rwanda, Mauritius, Morocco, Nigeria and Seychelles) ■In-charge of Domain Servers (DC, AD, DHCP) within Africa Region. ■Troubleshooting and resolving hardware, software and user problems. (Managing incidents/ tickets from beginning to end using BMC Remedy ITSM. ■Management of all the sites LAN/ WAN and WiFi through Solarwinds. ■Hands-on experience with deployment and setup of Advanced Threat Protection (CrowdStrike). ■Perform software and hardware upgrades, routine maintenance and monitoring of all IT equipment. ■Orientation and On-boarding of new staff through Workday. ■In-charge of the company’s IP Telephony System. ■Implementation of Zscaler Cloud Security in the African region. ■Making sure all SLAs from service providers are timely attended to for the company to get optimum value for its money. ■Training users in the use of new equipment and software applications.

• Network & Systems Administrator
• Africa Inland Mission International
• 10.2013 - 01.2018
• ■In-charge of organization network. ■Troubleshooting and solving of both hardware and software issues in-house and remotely. ■Implementation of Office 365. ■Implementation of ZABBIX (Open-source monitoring software tool) ■In-charge organization Data Integrity and Security. ■In-charge of servers i.e., DC, DHCP, AD Server Hardening & Proxy ■Keeping track of all IT hardware and software licensing. ■Reporting i.e., departmental usage of consumables (toners and cartridges), hardware servicing, and inventory movement. ■Ensuring that organization gets value for money through proper vendor management. ■Back-ups at both the server and end-user level.

• IT & Network Administrator
• Star Times Media Kenya Ltd
• 04.2012 - 10.2013
• ■Virtual Servers installation, configuration and monitoring. ■Telecommunications Support. ■Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. ■In-charge of call-center systems/ servers ■Documents all records for equipment, prepare time sheets and administer back up equipment at all times. ■Network Administration/ Server Support; day to day operation of computer networks including hardware/ software support, training and data connectivity for LAN/WAN systems