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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Sales
- Services
- Transport, logistics
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Education, training
- Event, receptionist
- Sports, cultural and social action
- Transport, logistics, postal services
Professional experience
- IT office operation assistant
- Kepler-Kigali
- 04.2022 - 07.2022
- WORK EXPERIENCE April 2022– July 2023, IT office operations assistant at Kepler College. • Provided first-line support by being the point of contact for a range of stakeholders for IT support. • Provided accurate service information to all stakeholders and directed them to the right person for service provision. • Able to escalate unresolved issues or questions to my immediate supervisor or higher management.
- Student consultant
- GEM-Rwanda
- 08.2022 - 10.2022
- • Documented the findings from different sources, allowing the organization to improve service. • Coordinated a team of 5 members to work on the assigned tasks. • Recommended viable and feasible financial transactions method that eased organization services.
Skills
• Strong Analytical and Problem-solving skills, and effective communication skills.
• Able to apply different strategies for customer services to achieve a memorable customer experience.
• Able to work in a multiculturally environment and conflict resolution.
• Prioritizing for decision-making and making data-informed decisions and adjusting for a diverse audience.
• Team player and good at giving and receiving feedback.
• Advanced skills in preparing schedules, making action plans, and managing team projects using online applications such as Monday.com and Gantt charts.
Education
Education level : Bachelor
- Southern New Hampshire University
- 04.2021 - 08.2023
- I was working on my bachelor's of management with a concentration in logistics and operation.
Bachelor
- GEM-Rwanda
- 08.2022 - 09.2022
- • Documented the findings from different sources, allowing the organization to improve service. • Coordinated a team of 5 members to work on the assigned tasks. • Recommended viable and feasible financial transactions method that eased organization services.
Internership
Key Skills
Languages
- English
- Fluent
- French
- Intermediate
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali City
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 15.09.2023
- Total views CV : 70
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