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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Marketing, communication
- Sales
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Event, receptionist
- Government services
- Marketing, communication, media
- Transport, logistics, postal services
Professional experience
- Customer care Officer
- Gulf First Shipping and Logistics
- 08.2020 - 05.2022
- • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Assisted call-in customers with questions and orders. • Provided primary customer support to internal and external customers. • Promoted company brand and unique offerings through personalized customer service. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Communicated with clients regarding account services, statements, and balances
- Front office Receptionist
- Cozy safari Hotel
- 05.2015 - 05.2020
- Interacted with customers by phone, email, or in-person to provide information. • Managed bookings and reservations through different booking platforms • Provided clerical support to company employees by copying, faxing, and filing documents. • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Skills
knowledge of Hotels, apartments in Rwanda • knowledge of car and taxi services in Rwanda • knowledge of international travel practices • knowledge of Rwanda immigration practices • Organizational and attention to details skills • hotel booking management skills • positive attitude • bilingual customer support Problem solving and analytical skills • hotel booking management skills • Ability to work as team • Google doc, Google drive • Office administration and procedures skills • Service-based selling
Education
Education level : Bachelor
- National University of Rwanda
- 01.2009 - 10.2012
- Bachelor's Degree in Modern Language, with honor in Arts and Creative Industry
Bachelor's Degree in Modern Language, with honor in Arts and Creative Industry
Key Skills
Languages
- English
- Fluent
- French
- Fluent
- German
- Good level
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 30.10.2023
- Total views CV : 78
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