CV Profile No.92533

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Distribution, selling, wholesale

Professional experience

• Loan Officer
• ABBANK RWANDA
• 08.2014 - 09.2017
• 1. Create and manage own loan portfolio Promotion. 2. Ensure high-quality standards for the bank. 3. Reach targets set by the credit department The LO is obliged to reach all quantitative and qualitative targets set by the SME department. 4. Required to comply with the Bank’s Code of Conduct, to treat clients and colleagues. according to the code, and inform his/her superiors about any violation of the code 5. Other tasks Responsible for additional ad hoc tasks as assigned by the Chief Business Officer, Head of SME, Branch Manager and/or Group Leader.

• LOAN OFFICER
• VISION FUND RWANDA
• 09.2017 - 12.2021
• Identify and conduct surveys of new working areas for group formation • Conduct projection meeting and form groups • Conduct compulsory group training of groups • Fill customer profile forms with 100% accuracy and collect supporting documents • Make customer house visits and cross verify the household assets details furnished by the customer • Ensure 100% centre meeting coordination and implementation as per scheduled time and day and maintain above 95% customer attendance • Update minute books of groups in centre meetings • Adhere completely to centre meeting procedures • Manage the total loans given out the customer • Fill out loan application form and necessary documents for loan disbursement • Conduct 100% loan utilization check with 7 days from the day of disbursement. • Encourage on time loan repayment • Monitor the customer for better control over the program • Retain customers and minimize dropouts • Promptly resolve all customer’s enquiries and complaints. • Maintain good relationships with customers and local stakeholders. • Discuss and resolve field related issues with Branch Manager

• Credit Administrator and Collection Associate
• Sokowatch
• 12.2021 - 08.2022
• • Daily follow up of overdue invoices in arrears category through phone calls and field visitation Controlled Disclosure • Ensure 360 customer Relationships management cycle by categorizing all defaulted loans and assignment of calls to ensure repayment while developing pay plan/promise to pay database with elaborate follow ups. • Ensure a through KYC process by conducting a verification exercise to all new clients and capture of relevant information in organization systems for decision making. • Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any change of policy. • Provide superior Customer Experience by actively engaging all clients with feedback and information where necessary through phone calls, market visits and gathering market insight. • Handle all customer care and delivery agents complains within credit portfolio

• Credit Control Office-Operations
• Old Mutual Insurance Rwanda
• Since 09.2022
• • Ensure credit and collection policies and procedures are followed. • Ensure collection are done in time to ensure debtor days for government and NGOs are kept below 30 days. • Monitor debt balance daily. • Reconcile accounts that have been escalated from sales and underwriting team. • Liaise with customers, underwriters, and sales to ensure collection • Prepare statements and reports • Cancel debt falling beyond credit period. • Analyse and Recommend credit approvals to Managing Director.