CV Profile No.92781

Experience in the following industries :

• Call centers, hotlines
• Marketing, communication, media

Professional experience

• Virtual Assistant
• Gikundiro Hadassah, Fine Clothing
• 01.2021 - 06.2023
• • Handled correspondence and respond to inbound calls • Performed calendar management duties by coordinating executives’ schedules and appointments Managed files in electronic forms using applications such as Googles Docs • Provided information regarding services and products and answered callers’ queries. • Skilled in developing and maintaining efficient and confidential administrative support to ensure smoothness of office operations. • Background experience in handling complex electronic filing systems and managing data entry duties by employing high-speed typing skills. • Committed to meeting deadlines by taking into account appropriate timeslicing duties. Unmatched ability to provide remote customer services by professionally handling inbound calls and making outbound calls to handle the company’s marketing needs.

• Customer Care Representative
• Claremont inc
• Since 10.2023
• Dedicated bilingual agent with experience in field service scheduling, adept at delivering exceptional customer care within the retail sector. Previous employment with Claremont Inc facilitated placement at Best Buy Canada, where I effectively managed scheduling processes to ensure timely and efficient service delivery. Skills Gained: 1. Communication: Proficient in verbal and written communication in both English and French, enabling effective interaction with diverse clientele. 2. Problem-Solving: Demonstrated ability to address customer concerns and resolve issues promptly, enhancing overall satisfaction. 3. Time Management: Efficiently managed scheduling tasks, optimizing resource allocation and maximizing productivity. 4. Adaptability: Successfully adapted to varying customer needs and operational demands within a dynamic retail environment. 5. Customer Focus: Prioritized customer satisfaction through attentive service and personalized assistance, fostering long-term loyalty. 6. Team Collaboration: Collaborated effectively with colleagues and other departments to streamline processes and improve service delivery. 7. Technical Proficiency: Utilized relevant software and systems for scheduling and customer interaction, ensuring accuracy and efficiency. 8. Attention to Detail: Maintained meticulous records and documentation, ensuring accuracy and compliance with company policies.