CV Profile No.95777

Experience in the following industries :

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Professional experience

• Supervisor/Support Specialist(Remote)
• RAINN
• Since 06.2023
• Answer crisis calls routed through the telephone helpline (Safe Helpline). Take chats routed through the online helpline (Safe Helpline). Take chats routed through the Online Hotline (NSAH Online Hotline). Provide referrals through Safe Helpline Texting service. Utilize crisis intervention best practices, including safety planning, brainstorming, and listening skills, to provide compassionate support to hotline users (online and phone hotlines). Gather necessary information from Safe Helpline users and provide accurate referral services to the DoD community. Maintain knowledge of DoD SAPRO and other military policies and protocols and adhere to the same. Employ knowledge on eligibility requirements for Veteran Affairs. Demonstrate specialized Safe Helpline knowledge and sexual assault service skills. Enter non-personally identifying call information into the helpline database. Complete session assessments and other data collection tools. Perform call-throughs to audit military responder database. Complete new and revised training on best practices, policies and protocols. Maintain knowledge of and adhere to RAINN's policies and protocols. Perform responsibilities relating to follow-up care as assigned.

• Supervisor
• Redrick PR
• 06.2019 - 12.2020
• Coordinate and lead weekly meetings with team members in this meeting, tasks for the weeks are discussed by each team member. Oversee weekly deliverables on google sheets doc, and ensure employees adhere to deadlines outlined. Ensure a contact report is circulated by account manager to all team members after a client meeting. Organize workflow and ensure that employees understand their duties or delegated tasks. Attend client meetings. Maintain timekeeping and personnel records. Manage team - client relationships and ensure team displays professionalism at all times.