CV Profile No.99489

Experience in the following industries :

• Call centers, hotlines
• Event, receptionist
• Marketing, communication, media
• Secretarial work

Professional experience

• CUSTOMER CARE REPRESENTATIVE SUPERVISOR
• ISON BPO
• 09.2021 - 11.2023
• DUTIES:  Ensure employees have clear understanding of ISONBPO business goals and performance expectations  Promote an effective working environment  Generating reports  Team management (leadership, support, and coaching)  Conduct root cause analysis to identify performance improvement areas  Provide continuous feedback in the areas of recognition, corrective actions and succession planning  Being responsible for the daily operation and productivity of assigned project  Organizing get-togethers and leisure activities  Administering ISON BPO policies and procedures consistent with sound judgment and element of fairness

• CUSTOMER CARE EXCECUTIVE
• ISON BPO RWANDA- MTNRW PROCESS
• 01.2021 - 09.2021
• DUTIES:  Receiving customers through phone calls and social media platforms  Providing customers with information needed  Answering to customers’ queries and handling their issues,  Escalating customers’ issues if needed