CV Profile No.100372

Experience in the following industries :

• Call centers, hotlines
• Temporary work, recruitment
• Transport, logistics, postal services

Professional experience

• Project Officer
• United Nations
• 11.2019 - 11.2023
• Built a strong track record in project monitoring and evaluation, administrative and technical assistance, preparing project proposals, analyzing, and preparing financial reports, having successfully ensured that projects are completed within the budget and in timely manner, collected and analyzed data working closely with various departments and assisting senior managers, implementing project work plans, training, and supervising field offices, and produced weekly reports Reviewing financial reports, preparing payment requests, and ensuring partners are disbursed Developed progress reports by collecting relevant data and information that accurately tracked project performance and identified areas of improvement Developed a project schedule that minimized delays and achieved all deadlines Implemented project standards and procedures that increased efficiency and compliance Provided technical support and collaborated with field office teams to identify and resolve project-related issues Developed and implemented project quality assurance measures that reduced errors by 65% And provided trainings for focal points and implementing partners Participate, coordinate and draft minutes for Quick Impact projects quality control MD coordination meetings Organize and coordinate field mission to ensure efficient and effective implementation of projects.

• Office Coordinator
• 3RAG Company
• 04.2019 - 10.2019
• Developed and maintained an efficient record keeping system to ensure accuracy and compliance with company policies and procedures Assisted the logistics manager in managing fleet Summarizing financial statuses by collecting information and preparing balance sheets Drafted daily reports and used data gathering and modeling strategies to provide weekly overview reports Originated and implemented a new filling system that improved document retrieval Ensured compliance of the Health, Safety, Security, and Environment procedures Coordinated office operations and procedures, including ordering supplies, setting up new hires, and organizing meetings Created and maintained an electronic calendar to ensure all meetings and deadlines were met on time Developed and implemented a customer service training program, resulting in an increase in customer satisfaction ratings Assisted with recruiting and on boarding processes, including conducting interviews and completing background checks Prepared and submitted expense reports in a timely manner Developed and implemented an employee performance evaluation system that improved performance. Remind senior management on coming missions of travel requirements to different countries, ensuring logistics, visa, pick up and drop off of the team.

• Guest relations
• Radisson Blu Hotel
• 06.2017 - 03.2019
• Warmly welcoming and assisting guests upon arrival Efficiently managing check-ins and check-outs Addressing guest inquiries, requests, and concerns promptly and professionally. Providing information about hotel facilities, services, and local attractions. Coordinating with other hotel departments to fulfill guest needs. Maintaining accurate guest records and reservation systems. Resolving guest issues to their satisfaction and escalating when necessary. Conducting guest feedback surveys and ensuring high satisfaction levels. Assisting in organizing special events or amenities for VIP guests. Ensuring the lobby and reception area are clean and presentable.

• Program Management Assistant
• Rwanda Governance Board
• 01.2016 - 05.2017
• Participate in the process of improving community development, peace and social integration. Work with the national unity reconciliation commission in the process of reunifying the country's citizens. Provide reports and taking action under the confidential reporting code. Assisted the program manager and contributed to achieving the program's goals in improving the quality of life of the community that included, collection of funds that helped 150 youth to access education with complementary daily meals and health insurance. Community meetings that drove to reconciliation and therefore enhanced conflict resolutions and resulted into development through conjoint effort.