CV Profile No.110151

Experience in the following industries :

• Banking, insurance, finance
• IT, software engineering, Internet
• Import-export business
• Marketing, communication, media
• Services other

Professional experience

• Personnel & Customer Manager
• GETNET LTD
• 01.2019 - 07.2022
• ✓ Recruitment process. ✓ Contract management. ✓ Employee orientation. ✓ Official contract files management. ✓ Maintaining regular communication with customers via various channels such as email, and phone calls. ✓ Providing support to customers by addressing their concerns. ✓ Monitoring customer satisfaction levels and implementing strategies to improve them. ✓ Providing training and guidance to team members involved in customer interactions to ensure consistent and high-quality customer service. ✓ Building and maintaining strong relationships with key customers and stakeholders.

• Marketing & Administrative Assistant
• HLC-L4D LTD
• 02.2024 - 08.2024
• ✓ Monitoring and Evaluation of both the Centre’s completed and ongoing projects through an online project management platform called click-up. ✓ Transcribing of meeting minutes, focus group interviews, and translation of collected data from the field studies. ✓ Managing calendars, scheduling appointments, and coordinating meetings for team members or executives. ✓ Handling incoming and outgoing correspondence, including emails, phone calls, and mail, and responding or redirecting as appropriate. ✓ Organizing and maintaining digital and physical files, documents, and records in an efficient and accessible manner. ✓ Processing expense reports, tracking expenditures, and reconciling invoices as needed. ✓ Providing general administrative support such as ordering supplies, managing office equipment, and handling inquiries from visitors or callers. ✓ Assisting with meeting preparation, including creating agendas, preparing materials, and taking minutes or notes during meetings. ✓ Implement engaging multi-channel marketing and communications campaigns to raise the profile and reach of HLC-L4D’s work, estates and events (including email, web, social media, paid advertising, reciprocal advertising and event exhibition). ✓ Monthly filling and declaration of VAT and income taxes (P.A.Y.E., Pension, Maternity & CBHI) and remitting payments to their respective bodies on time.

• Personnel & Logistics Manager (as a volunteer)
• Africa Haguruka/ZTCC
• 08.2022 - 08.2024
• ✓ Inventory Management ✓ Transportation Coordination ✓ Procurement ✓ Documentation and Record-keeping ✓ Financial Reporting ✓ Performance Monitoring and Analysis ✓ Compliance and Regulations ✓ Communication and Coordination