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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Marketing, communication
- Secretarial work, assistantship
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Airport and shipping services
- Associative activities
- Call centers, hotlines
- Maintenance, servicing, after-sales services
- Marketing, communication, media
Professional experience
- Customer Support and sales agent
- Worldwide E-learning campus
- Since 09.2022
- ● Customer Support. ● Remote/virtual customer support. ● WEC’s clients’ emails and communications handling ● Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. ● Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate customers when applicable and track customer experience journey. ● Provide quality service and support in a variety of areas including system troubleshooting over a phone or internet call. ● Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. ● Responsible for compiling and generating reports as they relate to customer service surveys. ● Report daily and in the organization management system of the number of customers assisted. ● Public affairs and internal communication.
Skills
● Communication skills and strong customer service organizational and interpersonal skills
● Excellent organizational and problem-solving skills
● Able to work efficiently with all levels of administration
● Very strong presentation skills and ability to maintain a professional demeanor
● Dedicated and responsible employee who works hard to meet all deadlines
● Capable of functioning in English fluently
● Sales and marketing skills
● Computer skills -Microsoft office (word, excel, PowerPoint, access and proprietary databases and troubleshooting skills.
● Canva skills
Education
Education level : Bachelor
- Mount Kigali university
- Since 01.2024
Business management with specialization in risk management
Key Skills
- Direct Sales
- Customer Marketing
- Customer Management
- Customer Analysis
- customer support
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kigali Province - Western Province - International
- Place of residence : Kigali city
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Part-time work
- Last updated : 07.10.2024
- Total views CV : 20
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