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- Last name : ********
- First name : ********
- Phone : +96***********
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- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Accounting, controlling, finance
- Management
- R&D, project management
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Advice, audit, accounting
- Event, receptionist
- Hotel business, catering
- Tourism, leisure activities
- Transport, logistics, postal services
Professional experience
- Front Office Manager
- Marriott International
- 10.2023 - 07.2024
- St Regis Almouj Muscat Resort/ Pre-Opening / Oman-Muscat Almouj Muscat Resort/ Pre-Opening / Oman-Muscat / October 2023 – July 2024 ▪ Responsible for hiring, training and development of all hosts working at the Front Desk ▪ Ensure team members understand their job roles, responsibilities and performance expectations. ▪ Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous. • Ensure efficient handling of guest inquiries, requests, and complaints to provide exceptional customer service and resolve issues . ▪ Conducting periodically departmental meetings and continually communicating a clear and consistent message regarding the front office goals to produce desired results . ▪ Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met ▪ Ensuring exceptional customer service ▪ Train the team on audit programs in Forbes, LQA and BSA
- Front Office Manager
- Marriott International
- 12.2021 - 09.2023
- Marriott Hotels / Rwanda-Kigali ▪ Continuously improving guest and employee satisfaction and maximizing the financial performance of the department ▪ Supervising and managing employees ▪ Keeping the front office team focused on the critical components of operations to drive guest satisfaction and the desired financial results ▪ Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met ▪ Ensuring exceptional customer service ▪ Analyzing information and evaluating results to choose the best solution and solve problems
- Assistant Front Office Manager
- Marriott International
- 07.2017 - 12.2021
- Front Desk Manager
- Marriott International
- 09.2016 - 07.2017
Skills
- Leadership
- Customer Service Excellence
- Team Training & Development
- Time Management
- Attention to Details
Education
Education level : High school
- Patriarch High School
- 09.2005 - 06.2010
- High School Diploma
International technology
Key Skills
- OPERA
- Rooms Division Management
- Hospitality Management
- Accommodation Management
- Event Communication
Languages
- Arabic
- Native
- Armenian
- Fluent
- English
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Kigali Province
- Place of residence : Amman
- Accepted employment type : Permanent contract
- Last updated : 04.11.2024
- Total views CV : 9
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