CV Profile No.26348

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• Software & Systems Engineer
• Kodi (www.quip.link)
• Since 10.2018
• 1. Conducting user research and testing 2. Creating personas through user research and data 3. Developing wireframes and task flows based on user needs 4. Collaborating with Designers and Developers to create intuitive, user-friendly software 5. Ensure the technical feasibility of UI/UX designs 6. Application quality assurance and APIs testing 7. Design and implement enterprise web and mobile applications and user interfaces 8. Perform operating system software updates, upgrades and patches 9. Performs custom application changes in development, validation or equivalent testing environment, and production environments 10. Writing application tests cases and implement unit testing on APIs 11. Work with software architects and requirement analysts to implement the latest internet security standard and functions 12. Assure that all user input is validated before submitting to back-end services 13. Optimize applications for maximum speed and scalability 14. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.

• Database Admin Fellow
• Resonate (https://resonateworkshops.org/)
• 04.2018 - 08.2018
• 1. ERP development and deployment in entire organization 2. Mapping Salesforce CRM systems and tools, data collection, entry, and storage. 3. Develop and maintain detailed maintenance and contingency plans and documentation for server infrastructure 4. Ensuring quality data collection using Salesforce from staff members. 5. Quality assurance of existing Salesforce inputs. 6. Creating comprehensive grant and revenue Salesforce dashboards for CEO and board to monitor healthy revenue streams. 7. Communicating effectively with the team about any concern or suggestions raised during the collection and entry of data. 8. Prospecting of potential partner organizations that fit Resonate’s partner criteria. 9. Support Country Director in broader data storage design.

• Development Operations Fellow
• DMM.HeHe
• 06.2017 - 06.2018
• 1. Build tools to reduce occurrences of errors and improve customer experience 2. Performs day-to-day maintenance and installation of server,network equipment, virtual machines, messaging, backups and storage 3. Collaborating with Designers and Developers to create intuitive, user-friendly software 4. Developing wireframes and prototypes around customer needs 5. Conducting concept and usability testing and gathering feedback 6. Design and build automation frameworks for the deployment, management, and monitoring of web-based business services and platforms. 7. Develop and maintain detailed maintenance and contingency plans and documentation for server infrastructure 8. Support technical teams by using technical analyses in order to improve the scalability and reliability of entire system. 9. working closely with other staff, such as project managers, graphic artists, UX designers, other developers, systems analysts and sales and marketing professionals 10. Configure and manage data sources like MySQL, MongoDB, Elasticsearch, Redis, Cassandra, Hadoop.

• Customer Support Officer (East Africa Region-based Kigali)
• PLATFORM - Platformjob.com
• 09.2017 - 02.2018
• 1. Partnering with advertising and media specialists to increase marketing results for Company brand 2. Supporting the Customer Services Manager remotely to ensure that the company operation patterns are working well. 3. Reviewing new member applications and action appropriately via back-end dash board. 4. Planning and executing all digital marketing, including SEO/SEM, marketing database, email, social media and displaying ads for campaigns 5. Supporting the team with complaints handling and problem/query resolution. Acting as the point of escalation before escalating to the Customer Services Manager as appropriate. 6. Providing feedback to the business to influence new products based on this feedback. 7. Overseeing the managing special orders and stock order items, as when required. 8. Working with customers to ensure service understanding and direction with their needs. 9. Providing the customer with a professional service following through customer service inquiry to a full resolution. 10. Identifying inbound sales inquiries and deal with the requests in an efficient and timely manner, providing customers with information and scenario to encourage sales and referral.