CV Profile No.37581

Experience in the following industries :

not filled in

Professional experience

• Country Manager
• SafeMotos Ltd
• 04.2019 - 07.2019
• - Overseen day to day operations of the company - Lead the company growth and development - Recruited, managed and supervised all the staff members based in Rwanda - Worked with the remote team in Kinshasa and Nairobi - Assured team morale and culture consistency in the company - Created work processes and supervised their implementation - Set the company strategy for the Rwandan Market - Set, led and reported country-level Objective and Key Results (OKR’s) for the Rwandan Market - Set, led and reported the Key Performance Indicators (KPI’s) for the Rwandan Market - Communicated to the rest of the team about the OKR’s and KPI’s - Cleaned, and analyzed the data of drivers for better decisions making - Assured drivers’ quality and good customer service - Created and managed the budget for the company - Coordinate with finance teams for countrywide budget management and financial reporting - Managed the company relationship with Government bodies and other partners

• Director of Quality Assurance
• SafeMotos Ltd
• 10.2017 - 03.2019
• - Created process chart and supervised their implementation - Wrote and implemented various quality standards for the company - Collected feedback from Clients about the quality of the service - Created training materials and retrained more than 100 SafeMotos drivers - Created a recruitment plan to match the demand and the supply of the company - Conducted researches and wrote reports about the bike leasing model - Used drivers’ data to get them bike loans in COPEDU and Jali Finance - Conducted design thinking and user experience to improve the company’s product - Coordinated the installation of GPS chips in bikes and monitored them - Cleaned, analyzed and generated report from drivers’ data for better decisions - Represented the SafeMotos in Accelerate2030 In Geneva - Coordinated the testing of new technology and reported issues to the CTO

• Chief Operating Officer
• SafeMotos Ltd
• 10.2016 - 09.2017
• - Overseen day to day operations of the company - Lead the company growth and development - Recruited and on-boarded employees for the company - Created and filed contracts, amendments, payrolls and other documents for employees - Conducted management reviews of all employees - Coordinated professional development programs for all employees - Supported SafeMotos employees to finish different tasks and achieve the target - Reported company weekly KPI for each department and other reports - Managed, organized and updated company Google Drive files and Trello - Worked on financial reporting with the accounting team - Conducted physical verification for the stock - Conducted market research in Uganda - Represented SafeMotos in the accelerator called Unreasonable East Africa in Uganda - Managed relationships with government official and FERWACOTAMO

• Driver Management Coordinator
• SafeMotos Ltd
• 05.2015 - 09.2016
• - Designed the training Curriculum for drivers - Created training materials for SafeMotos drivers - Recruited, trained and equipped SafeMotos Drivers - Tracked drivers supplies and managed the inventory - Managed all drivers and other staff members involved in the driver department - Conducted various researches and pilots on ride-hailing for both Moto and Cabs - Tested new technology and reported issues to the CTO - Managed relations of the company and Drivers group and FERWACOTAMO

• Business Development Coordinator
• SafeMotos Ltd
• 01.2015 - 05.2015
• - Overseen day to day operations of the company - Generated and translated content for SafeMotos social media - Conducted on the ground research for SafeMotos

• Operations Officer
• Creative Entropy Lab
• 04.2014 - 08.2014
• - Overseen day to day operations of the company - Organized and supervised research in different cities of the country about internet usage and portable internet café - Created different questionnaires for the research - Reported daily to the CEO about the operations

• SHARE Field Officer
• Health Development Initiative Rwanda
• 02.2012 - 08.2013
• - Organized training, school visits, discussion and debates in different schools - Created relationship with more than 10 schools and more than 1000 students - Organized and conducted training for students’ leaders