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Profile details
Job category searched
- IT, new technologies
- Marketing, communication
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Hotel business, catering
- IT, software engineering, Internet
- Tourism, leisure activities
Professional experience
- IT Support Assistant
- IT Office Rwanda
- 03.2017 - 06.2018
- Roles held include but not limited to: • Diagnosed and troubleshot hardware and software issues • Planned, coordinated, and implemented network security measures • Assisted in Network Connection issues, printer related issues, and Hardware Diagnoses/Repair • Designed website for clients • Scheduled and managed backups of all Company files and email through the use of Symantec Backup System. • Maintained the LAN TCP/IP network.
- Volunteer, Mobile Application Department
- BICT (Broadcaster of Information Technology
- 07.2019 - 08.2019
- • Analyzing Mobile application related projects. • Designing Mobile application prototypes/wireframes using adobe XD and Draw.io. • Developing Mobile applications mostly using android, java, MySQL and android studio. • Enhancing Mobile Application Interface’s look and feel by using material design language. • Evaluating and testing final mobile software products.
- . Tour guiding, Customer care, Tour operations
- sharom safaris rwanda
- 09.2018 - 05.2019
- Tour guiding, Customer care, Tour operations 3. Air Ticketing 4.Community based tourism
- SALES, RESERVATION AND ICT
- Wildlife Tours Rwanda
- Since 05.2018
- Roles held include but not limited to: • Consulted with clients and provided appropriate information regarding travel and tour services routes reservations schemes and other available services. • Managed client inquiries and kept them updated on progress through a range of communication channels. • Managed daily office correspondence • Arranged travels tours and other needs while complying with corporate travel policies • Provided clients with essential information about various packages, budgets, and places to visit • Arranged all things with respect to ticket booking, correspondence, instructions to make your trip safe and memorable • Handled telecommunication and correspondence activities to ensure good time management • Developed tourism products • Organized trips and excursions in Rwanda and East Africa • Attended Travel Exhibitions to showcase the Company’s products
Skills
Pleasant with good interpersonal skills and ready to work under pressure with minimum supervision.
Managing a large team of people that is diverse both multi-disciplinary and different locations.
Excellent oral and report writing in English.
Communication skills.
Critical thinking and problem solving skills.
Decision making skills.
Customer service skills.
Operational and systems analysis skills.
Conflict management skills.
Marketing skills
Education
Education level : Bachelor
- University of Rwanda college of science and technology
- Since 09.2016
- • Diagnosed and troubleshot hardware and software issues • Planned, coordinated, and implemented network security measures • Assisted in Network Connection issues, printer related issues, and Hardware Diagnoses/Repair • Designed website for clients • Scheduled and managed backups of all Company files and email through the use of Symantec Backup System. • Maintained the LAN TCP/IP network. • Analyzing Mobile application related projects. • Designing Mobile application prototypes/wireframes using adobe XD and Draw.io. • Developing Mobile applications mostly using android, java, MySQL and android studio. • Enhancing Mobile Application Interface’s look and feel by using material design language. • Evaluating and testing final mobile software products.
BACHELORS IN SCIENCE WITH HONORS OF INFORMATION TECHNOLOGY
- EAST AFRICA CORPORATE RESERVATIONS
- 05.2019 - 07.2020
- Managing your rooms and rate online Updating your property’s availability online Placing special offers online Allowing Multi-room type bookings Attracting more guests through promotions and hotel deals Multi-language and multi-currency support allowing you to reach guests globally Dedicated 24 hours customer service to resolve all your queries booking process: 1. Online and Mobile-friendly, so guests can book on all devices. 2. Over the phone when we need to check for availability before sending reservation
DIGITAL ONLINE BOKING
Key Skills
- ANDROID
- Booking
- Communication
- Customer Service
- Design
- JAVA
- Marketing
- MYSQL
- REACH
- SYMANTEC
- TCP IP
- Tourism
- Writing
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kigali Province
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 21.08.2020
- Total views CV : 115
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