CV Profile No.51560

Experience in the following industries :

• IT, software engineering, Internet
• Maintenance, servicing, after-sales services
• Marketing, communication, media

Professional experience

• IT Consultant
• MEGABIT LTD
• 05.2019 - 06.2020
• • Analyzing a company's IT system and infrastructure. • Diagnosing IT system problems, inefficiencies, and weaknesses. • Planning a timeline for the completion of projects. • Understanding a client's business needs. • Implementing a technological solution to meet business needs. • Analyzing and determining security threats. • Providing advice on technology best practices. • Collaborating with the technical in-house team to ensure familiarity with technology. • Training staff to use the new IT system. • Monitoring the success of IT solutions. • Producing detailed reports on the efficacy of the technology.

• Call Center Operator
• One Acre Fund
• Since 05.2021
• • Hotline Inbound (Incoming calls) • receiving client phone calls and recording them in the hotline database -Zendesk (perform ticketing of the calls). • Provide excellent customer service and respectful communication to all clients calling the Hotline. • Respond to various client concerns, i.e. distribution quantities, quality and varieties; prepayment and repayment; documentation (IDS, Invoices, etc.); questions about Tubura program, and many more program-related queries. • Correspond and work together with other teams to resolve each unique client issue. • Clearly communicate any system changes related to inputs, repayment, or other to the client's Outgoing Call Function • You will be responsible for making outgoing calls to current TUBURA clients in order to conduct short surveys and identify outstanding client protection issues. • Data quality • You’ll be responsible for collecting high-quality data and updating them in the appropriate databases per team’s policy. • Correct any error that may be in the data and Flag it to the team’s coordinator. • Small projects