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- Last name : ********
- First name : ********
- Phone : +25***********
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- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Secretarial work, assistantship
- Services
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Event, receptionist
- Food-processing industry
- Hotel business, catering
- Maintenance, servicing, after-sales services
- Tourism, leisure activities
Professional experience
- Waitress
- Lemigo hotel
- 10.2019 - 12.2019
- It was a short term internship and my responsibilities were Serving the guests food and beverage in the events. I was able to network with different people from different countries. Dealing with customers complains and finding effective responses to complains which enhanced problem solving skills I acquired from Davis college | Akilah.
Skills
A responsible and committed student of Davis college | Akilah campus pursuing an Advanced
Diploma in Hospitality Management and Leadership aiming to enhance a career in customer care
department to strengthen relationship between customers and the company. Being able to gain
knowledge in customer care and guest service, carried out projects successfully in customer
loyalty program and customer recovery will enable to be a competent service provider.
Education
Education level : College
- Lycee Islamic de Rwamagana
- 01.2016 - 11.2018
- A high school certificate (Diploma) in computer science.
Computer science
- Davis college | Akilah
- Since 07.2019
- Currently pursuing an Advanced Diploma in Hospitality Management and Leadership aiming to enhance a career in customer care department to strengthen relationship between customers and the company
Hospitality management
- Cornell University
- 09.2020 - 12.2020
- Delivering great customer service isn't simply a skill that some possess and others do not. The Cornell University Service Excellence On-Demand Training provides organizations and team members with a framework for critical thinking and techniques that can be adopted by customer-facing employees in any role. It provides tools that can be applied to any situation involving internal or external customers. Applying a strategic approach to delivering customer service improves employees' effectiveness at assessing and delivering what customers need, when they need it. An approach centered on critical thinking rather than situation-based responses reduces errors, identifies potential problems before they start, and keeps difficult, stressful interactions from getting out of control. Armed with tools to read customers and manage constantly changing situations, employees will be more productive in their organization. Introducing broad service training will better equip team members to deliver on an organization's specific service promise, ultimately improving the customer experience and driving increased revenue.
Service excellency and Tourism
Key Skills
- Beverage
- Hospitality Management
- Recovery
- Tourism
- Training
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
- Last updated : 02.11.2021
- Total views CV : 92
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