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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Marketing, communication
- Secretarial work, assistantship
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Airport and shipping services
- Call centers, hotlines
- Event, receptionist
- Hotel business, catering
- Tourism, leisure activities
Professional experience
- Front office agent
- Marasa Umubano Hotel
- 01.2018 - 03.2018
- I was tasked to, Check in and check out guests in the system, taking and making reservations in the system, answering calls, answering customers questions to ensure customer satisfaction, assisting guests in any needs.
- Sales and Marketing agent
- Marasa Umubano Hotel
- 04.2018 - 08.2018
- I was tasked with Banqueting, Making conference halls reservations, Making sure the conference halls are ready and well set on event’s day, Marketing the hotel in other different institutions and Meeting different other customers.
- Housekeeping
- Onomo Hotel
- 07.2019 - 08.2019
- in this Internship I got a chance of learning the different steps of cleaning a hotel room , making beds and make sure that the room is clean and lit and that nothing is mising.
- Sales and Marketing agent
- Onomo hotel
- 08.2019 - 10.2019
- With is Internship I got an opportunity of applying what had learnt in college in the work life. my main tasks was making conference rooms reservation banqueting, marketing the hotel and selling the hotel services.
- Front office agent
- Nyarutarama Highlands hotels and apartments
- 01.2020 - 04.2021
- After college graduation I got an opportunity to work as a Front office agent at the hotel above where I was tasked to check in and check out guests in the system, answering in house and calls from outside, taking and making reservations in the system, answering customer's questions to ensure customer satisfaction, assist customers in any need and making customers’ invoices and EBM bills.
- Sales Representative
- Pinshasa
- 05.2021 - 02.2022
- I am now currently working at Pinshasa a brandig experience design company where I am in charge of meeting clients to discuss about aspects that can help their businesses, recruiting new clients, recording new clients in the system, sending and answering clients’ emails.o Selling products to new clients, scheduling clients’ calls and answer clients’ questions.
Skills
. COMPUTER SOFTWARE SKILLS
➢ Microsoft Word – Very Good
➢ Microsoft PowerPoint – Very Good
➢ Microsoft Excel – Very Good
➢ Opera Property Management System (PMS) – Very Good
➢ Hotel Management System (HMS) – Very Good
OTHER SKILLS
• Customer Service: The skills that I got from college and from my experience.
• Communication skills: I developed my communication skills through working with others.
• Problem solving skills: I developed my problem solving skills in my work place where I was able to handle some problems that could be occurd when ever is needed.
• Teamwork skills: I developed these skills through working with others to ensure smoth work and communication.
• Hotel – Front Desk / Guest Relation.
• Multiculture skills: I developed these skills through communicating with different people from different countries everywhere I have worked.
Education
Education level : College
- Akilah Institute
- 07.2017 - 11.2019
- Customer service related, Sales and Marketing
Hospitality Management
Key Skills
- Communication
- Computer Software
- Customer Service
- Design
- Hospitality Management
- Hotel Management
- Housekeeping
- Management
- Management System
- Marketing
- POWERPOINT
- Scheduling
- WORD
Languages
- English
- Fluent
- French
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Part-time work
- Last updated : 27.08.2022
- Total views CV : 33
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