CV Profile No.58763

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Environment, recycling
• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Internship
• Water and sanitation corporation of Rwanda
• 08.2018 - 08.2019
• Design proper management plan to remedy a problem of waste accumulation especially solid waste , conducts site inspection follow ups report collating on the implementation of environmental compliance and social management plas fro environmental significance

• Cofounder
• Keys to environmental sustainability
• Since 12.2019
• Foster awareness and protection of ecosystem and variability of biodiversity during the covid-19 lockdowns an curfews using multiple social media platforms, initiation of the campaign about the values of domestic insect significance , coordinate photoshoots for Rwandan ecosystem and biodiversity awareness , coordinate walks and hikes across the mountains of kigali

• Customer Support intern
• Chipper cash
• Since 09.2023
• During my Customer Support internship at Chipper Cash Company, I gained invaluable experience in providing remote assistance to users of the platform. I was responsible for addressing customer inquiries, resolving issues, and ensuring a positive user experience. I developed excellent communication skills, both written and verbal, as I interacted with users through various channels, including email, chat, and social media. I learned to navigate complex technical issues and explain solutions in a clear and user-friendly manner. Additionally, I honed my problem-solving abilities, adapting to different user needs and handling a wide range of inquiries efficiently. The internship also provided insights into the fintech industry, enhancing my understanding of mobile payment systems and digital finance. Overall, my time at Chipper Cash not only improved my customer support skills but also allowed me to contribute to the company's mission of promoting financial inclusion across Africa by providing top-notch assistance to users from diverse backgrounds.

• Customer Care Executive
• ISON BPO
• 02.2022 - 04.2023
• In my role as a Customer Care Executive at ISON BPO, I gained extensive experience in providing exceptional customer service and support. I was responsible for addressing customer inquiries and resolving issues across various communication channels, including phone, email, and chat. I demonstrated strong interpersonal and communication skills, ensuring that customers received accurate information and solutions promptly. I became proficient in the use of customer relationship management (CRM) software to record and manage customer interactions, which allowed for more efficient follow-ups and issue resolution. Additionally, I collaborated closely with cross-functional teams to escalate and resolve complex customer issues, showcasing my teamwork and problem-solving abilities. My time at ISON BPO equipped me with a deep understanding of the importance of customer satisfaction and the role of effective communication in building and maintaining strong customer relationships. I consistently met performance targets and contributed to a positive customer experience, making it a valuable and rewarding part of my career journey.

• Telesale Agent
• Superb Novas
• 05.2023 - 09.2023
• During my tenure as a Customer Care Executive at ISON BPO, I gained extensive experience in delivering exceptional customer service and support. I was responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. I developed strong communication skills, both verbal and written, enabling me to effectively assist customers via phone, email, and chat. I was adept at explaining complex information in a clear and understandable manner, ensuring that customers received timely and accurate solutions to their problems. My role also required me to work in a fast-paced and dynamic environment, where I learned to adapt quickly to changing circumstances and handle high volumes of customer interactions efficiently. I consistently met and exceeded performance targets and maintained a high level of professionalism and empathy when dealing with customer concerns. My experience at ISON BPO enhanced my problem-solving abilities, honed my interpersonal skills, and deepened my commitment to delivering top-notch customer care.