CV Profile No.61156

Experience in the following industries :

• Advice, audit, accounting
• Banking, insurance, finance
• Quality, methods
• Research and development
• Services other

Professional experience

• Global Finance Operations Lead
• One Acre Fund, Kigali, Rwanda
• 10.2019 - 11.2020
• • Led the Payments Compliance, Accounts Payable, and Payments Projects teams and coordinated payments projects and integration of changes into daily operations. • Planned and monitored operations cash flow, managed cash movements across banks, and approved material amounts for vendor payments. • Coordinated with mobile service providers and banks for the optimization of payments solutions.

• Manager – Process Improvement and Controls
• Zanaco Bank Plc, Lusaka, Zambia
• 06.2016 - 03.2019
• • Led Business Analysis projects for Retail Operations, and the development of processes, policies, and procedures relevant to the bank’s strategic objectives. • Coordinated business requirements gathering, documentation, user acceptance tests, pilots, and implementation of new and redesigned processes. • Supported data driven change management and digital transformation projects through coordination with Project Management Office and Information Technology departments. • Detected process improvement areas through process audits and mapping, and proposed changes for optimization and digital enablement. • Developed data driven metrics and trackers to monitor performance of re-engineered processes, and discovery of new improvement areas. • Researched industry best practices to ensure external benchmarking. • Trained end users on new or amended policies, processes, and procedures.

• Manager – Retail Operations
• Zanaco Bank Plc, Lusaka, Zambia
• 06.2012 - 05.2016
• • Led the retail operations management and support unit aimed at operational excellence. • Coordinated the development and rollout of new operations processes and systems. • Developed templates, work instructions, standard operating procedures (SOPs), and led the development of retail operations related policies. • Analyzed transactions data and compiled relevant management and Central Bank statistics. • Formulated and maintained cash management controls and made recommendations to the Operational Risk Committee. • Conducted branch inspections to identify risk areas and ensure compliance to procedures and controls.