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- First name : ********
- Phone : +25***********
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- Date of birth : **.**.****
- Nationality : ********
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Attached CV :
Profile details
Job category searched
- Health and social professions
- Public buildings and works professions
- R&D, project management
- Secretarial work, assistantship
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Health, pharmacy, hospitals, medical equipment
- Services other
- Social, public and human services
Professional experience
- Group coordinator
- Technobrain Uganda
- Since 01.2016
- ▪ Draft Daily, weekly, monthly reports used to analyse call centre performance and further decision making. ▪ Prepared schedules and make required adjustments to same. ▪ Analyzed process identified training requirements and communicated findings to management team. ▪ Provide objective assessment regarding representatives’ compliance of process, and adherence to procedures for calls with customers.
- Quality coordinator
- Technobrain uganda
- 10.2018 - 08.2020
- ▪ Utilize effective listening skills to assess quality and customer service and where there are gaps in performance, identify if there are any systematic shortcomings in performance and provides feedback to Project Managers/ Clients regarding process improvement suggestion. ▪ Ensure that contact center representatives are proactively promoting their organization’s services and/or products when there is opportunity to do so and maximizing on client opportunities
Skills
Performance Management Skills, Mentoring Skills, Team work, Interpersonal skills, Problem Solving, Customer Service Skills, and conflict Resolution Skills.
Education
Education level : Bachelor
- UNIKIVU
- 09.2007 - 10.2014
- Bachelor of Pharmaceutical Sciences
Pharmacy
- UNHCR
- 10.2018 - 11.2018
- UNHCR mandates and code of conduct for humanitarian.
learn and connect
Key Skills
Languages
- English
- Good level
- French
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Freelance
- Last updated : 05.10.2022
- Total views CV : 128
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