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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Event, receptionist
- Tourism, leisure activities
Professional experience
- Customer service representative
- CCI Rwanda
- Since 01.2023
- In my current role I manage calls incoming from all over the world,I work onto fulfilling customers requests such as ticket reservations, I coordinated orientation programs for new on boarding members, an completed high level training.Some of the skills I gained are: Experience in providing exceptional customer servce, ensuring satisfaction and resolving issues promptly. Proficient in handling high-volume customer inquiries through phone, email, and live chat. Skilled in creating positive experiences by empathizing wth customers and offering effective solutions. Demonstrated ability to work well under pressure, multitask, and prioritize to meet customer needs. centered around active communication and receiving feedback.
- Sales assistant
- Jabiro Family Company Ltd
- 10.2022 - 12.2022
- My position as a sales assistant had the responsibility of enhancing customer loyalty and satisfaction by understanding the needs and preferences of customers, offering personalized recommendations, and addressng any concerns or issues.
- Receptionist
- GM Lando Hotel Ltd
- 10.2022 - 12.2022
- As a receptionist I had the responsibility of creating a positive first impression for visitors and clients This helped in setting the tone for ther entire experience throughout their stay. By effectively managing appointments, handling calls and providing top-notch service contributed to the overall good reputation of the Hotel.
- Internship
- Tost Group
- Since 10.2023
- I am currently persuing training as well as an internship with Tost Group.
Skills
Customer assistance
Multi-line telephone skills
Multitaskng and prioritisaton
Customer assistance
PC proficient
Data interpretation and presentation
Education
Education level : High school
- Tost Group
- Since 10.2023
- I am currently persuing training in software development whereby I learn different programming languages such as Html, Java, Python,etc.
Software development
- Petit Seminaire Saint Vincent de Ndera
- 01.2015 - 08.2022
- I persued my highschool Diploma at Petit Seminaire Saint Vincent de Ndera where I graduated with honors in Physics, Chemistry and Mathematics with Entrepreneurship as a subsidiary.
Highschool Diploma
- Ahazaza Independent school
- 01.2006 - 11.2015
- I started out very young from kindergarten all the way to primary school at Ahazaza Independent School where I finished my primary successfully with honors in SET, Mathematics, Social Studies, English and Kinyarwanda.
End of primary school diploma
- JetBlue College of Customer support
- 04.2023 - 05.2023
- I trained for a month in the program for customer Support for the JetBlue Airline whereby I graduated first of my class.
Airline Knowledge
Key Skills
- 3G
Languages
- English
- Fluent
- French
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Kigali Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 20.01.2024
- Total views CV : 17
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