CV Profile No.91153

Experience in the following industries :

• Cleaning, security, surveillance
• Distribution, selling, wholesale
• Event, receptionist
• Hotel business, catering
• Marketing, communication, media

Professional experience

• Customer Service & Sales Representative
• Afrotino Company Limited, Accra, Ghana
• 09.2019 - 09.2022
• • Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events. • Promote business as superior provider committed to efficiency and accuracy when engaging with customers. • Answer product questions with up-to-date knowledge of sales and store promotions. • Provide timely and effective replacement of damaged or missing products. • Proactively generate sales leads, convert leads into new customers, and identify customer needs. • Promote the company and products positively, addressing customer questions and concerns with professionalism. • Answered average of 100 calls per day, addressing customer inquiries, solving problems and providing new product information. • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Receptionist & Marketing Department
• King's Hotel and Resorts, Freetown, Sierra Leone
• 11.2017 - 07.2019
• • Provided outstanding customer support by promptly responding to phone calls and emails. • Managed incoming and outgoing mail, ensuring timely and accurate distribution. • Maintained office security and liaise with security personnel as needed. • Coordinated travel arrangements and accommodations, diligently managing office expenses and records. • Performed diverse clerical receptionist duties, including filing, photocopying, transcribing, and faxing.

• English Language Teacher
• Rokel Community Primary School, Freetown, Sierra Leone
• 09.2012 - 07.2015
• • Teaching English Language Skills: This involves instructing students in reading, writing, speaking, and listening in English, with a focus on grammar, vocabulary, and comprehension. • Lesson Planning: Developing engaging and age-appropriate lesson plans that align with the curriculum, educational standards, and the needs of the students. • Assessment and Feedback: Evaluating student progress through assessments, quizzes, and tests, and providing constructive feedback to help them improve. • Classroom Management: Maintaining discipline, creating a positive learning environment, and managing behavior to ensure a productive and respectful classroom atmosphere. • Parent-Teacher Communication: Keeping parents informed about their child's progress and addressing any concerns or questions they may have through meetings, emails, or parent-teacher conferences.

• Security Guard
• Global Watch Security Agency, Freetown, Sierra Leone
• 09.2010 - 07.2011
• • Conducted regular inspections and patrols to safeguard premises. • Authorized the entrance of individuals and vehicles while promptly reporting suspicious activities. • Ensured the security of all exits, doors, and windows, responding decisively to emergencies. • Documented losses, damages, and irregularities, enforcing security policies and procedures.