CV Profile No.92177

Experience in the following industries :

• Call centers, hotlines
• Event, receptionist
• Government services
• Marketing, communication, media
• Transport, logistics, postal services

Professional experience

• Customer care Officer
• Gulf First Shipping and Logistics
• 08.2020 - 05.2022
• • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Assisted call-in customers with questions and orders. • Provided primary customer support to internal and external customers. • Promoted company brand and unique offerings through personalized customer service. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Communicated with clients regarding account services, statements, and balances

• Front office Receptionist
• Cozy safari Hotel
• 05.2015 - 05.2020
• Interacted with customers by phone, email, or in-person to provide information. • Managed bookings and reservations through different booking platforms • Provided clerical support to company employees by copying, faxing, and filing documents. • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Directed incoming calls to internal personnel and departments, routing to best-qualified department.