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- Last name : ********
- First name : ********
- Phone : +25***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Management
- Services
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- IT, software engineering, Internet
- Telecom
Professional experience
- NOC Manager
- Groupe Vivendi Africa
- Since 12.2019
- ● Lead and supervise my NOC team, aligned with company protocols and supported by organizational hierarchy and HR. ● Participate actively in recruitment. ● Manage and optimize team tasks, fostering skill growth through training and collaborative learning. ● Handle customer incidents with internal departments and service providers, ensuring smooth coordination and effective solutions. ● Maintain strong customer relationships through timely communication, feedback, and technical issue resolution. ● Provide technical support to customer services and manage related invoices. ● Contribute to process optimization and tool implementation for enhanced efficiency. ● Develop and monitor quality indicators and comprehensive reports. ● Conduct quality audit and perform periodic team performance reviews. ● Serve as the primary escalation point for unresolved end-user and operational issues, coordinating with different Managed Service Providers for timely resolution. ● Provide accurate operational status updates and reports to management.
Skills
Experienced NOC manager with a focus on efficient Network Operations Center (NOC) management, including strategic planning for continuous improvement. Adept at leadership and team management, demonstrating successful collaboration and achieving high team efficiency through recruitment, training, and performance metrics. Possesses strong technical proficiency in networking technologies and proactive issue resolution. Strategic planner aligning NOC operations with organizational objectives, leveraging advanced business acumen from an EMBA degree. Proven incident response and problem resolution capabilities, ensuring rapid and effective resolution while continuously enhancing NOC capabilities.
Education
Education level : Master
- Quantic School of Business and Technology
- 06.2022 - 08.2023
- ACCOUNTING MARKETS AND ECONOMIES DATA AND DECISIONS OPERATIONS MANAGEMENT LEADING ORGANIZATIONS MARKETING AND PRICING STRATEGY FINANCE SPECIALIZATIONS ADVANCED CORPORATE-LEVEL STRATEGY SPECIALIZATION BLOCKCHAIN SPECIALIZATION MANAGING SOFTWARE DEVELOPMENT SPECIALIZATION
Executive Master of Business Administration
Key Skills
- SLA&KPI Target Orientation
- Operations Management
- Ticketing Management
- Quality Assurance
- Exceptional Monitoring Abilities
- Technical Support Expertise
Languages
- English
- Fluent
- French
- Good level
More information
- Availability : in 1 month
- Geographical flexibility : Kigali Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Temporary work - Freelance - Part-time work
- Last updated : 21.11.2023
- Total views CV : 41
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