CV Profile No.95272

Experience in the following industries :

• Aeronautics, naval
• Agriculture, fishing, aquaculture
• Food-processing industry
• Marketing, communication, media

Professional experience

• Senir HR & Admin
• Rwandair Catering Ltd
• Since 10.2019
• In my role as Senior HR & Admin Officer, I oversaw the full spectrum of HR and administrative functions. This encompassed managing the recruitment and selection process, crafting and implementing HR policies to ensure compliance with labor laws, and resolving employee conflicts while providing guidance on disciplinary actions. Additionally, I administered employee benefits and payroll, ensuring adherence to regulatory requirements. Overseeing office operations and procurement activities, I prioritized workplace safety and compliance with health and safety regulations. I managed internal communication channels, facilitating effective correspondence and announcements. Furthermore, I handled legal matters related to HR and administrative issues, including contract management and dispute resolution. Through proactive contributions, I played a key role in advancing organizational objectives while maintaining regulatory compliance and fostering a positive work environment.

• Relationship Manager
• MBC Hospital
• 06.2018 - 08.2019
• As a Relationship Manager, I cultivated and nurtured strong partnerships with insurance companies, serving as a bridge between the hospital and patients to address concerns promptly. I maintained positive relationships with external healthcare organizations, facilitating effective coordination of patient care across multiple facilities. Additionally, I developed and managed partnerships with corporate entities, negotiating contracts and identifying collaboration opportunities with pharmaceutical companies and medical equipment suppliers. These efforts ensured smooth interactions between the hospital and its corporate partners. Furthermore, I implemented activities to enhance the hospital's reputation and visibility in the healthcare sector. Through proactive relationship management and strategic collaborations, I contributed to the hospital's success in delivering high-quality patient care and fostering a positive reputation in the community.

• International Services Coordinator
• Yashoda Hospitals (India)
• 04.2014 - 04.2017
• As an International Services Coordinator, I facilitated seamless healthcare experiences for international patients. This involved coordinating travel arrangements, including visa processing, transportation, and accommodation. I collaborated with travel agencies and immigration services to ensure a smooth journey for patients. Additionally, I communicated with senior managers to identify training needs and develop plans for team and individual development. I also provided financial guidance to international patients, including cost estimates, payment options, and insurance coverage. Furthermore, I developed and executed monthly activity calendars, consulted with treating specialists for treatment opinions and costs, and engaged in cross-selling health packages to a diverse clientele. Through these responsibilities, I effectively represented the hospital, enhanced its reputation internationally, and contributed to its growth and success.