CV Profile No.96023

Experience in the following industries :

• Health, pharmacy, hospitals, medical equipment
• Maintenance, servicing, after-sales services
• Secretarial work
• Services other

Professional experience

• Service Operator
• Liquid Intelligent Technologies
• Since 01.2023
• Enhanced customer satisfaction through effective problem resolution, addressing inquiries, and resolving issues promptly. Ensured accurate documentation of customer interactions and service requests, facilitating the tracking of issues, monitoring trends, and ensuring timely follow-up when required. Handle confidential information and documents with discretion and maintained their proper organization. Additionally, I dispatched resources and coordinating field activities. This involves relaying information to appropriate teams to ensure timely response to customer needs

• Data Enrichment Agent
• Invisible Technologies
• 12.2021 - 10.2022
• Standardized and cleaned data for consistency, creating a unified dataset by integrating information from diverse sources. Implemented rigorous quality checks and validation processes to uphold high data standards, using both automated tools and manual review methods. Handled confidential documents and maintained their proper organization. Additionally, I ensured adherence to policies and procedures for consistent service delivery and regulatory compliance

• Student Consultant
• GEM
• 07.2021 - 11.2021
• Developed communication for the patients that received services at the previous location, as well as to potential new patients at the latest location. Conducted research and prepared reports on various topics related to the company's operations and industry trends. Recommended new collateral, additions to the company website, advertising, social media, digital marketing and community outreach and events.

• Sales Associate
• SM
• 05.2018 - 12.2020
• • Provided general support to the office and clients • Answered direct phone calls • Completed financial reports on a regular basis • Worked closely with the customers to understand and capture their requirements • Providing ongoing support for customers’ post implementations • Processed records