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- Last name : ********
- First name : ********
- Phone : +86************
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Marketing, communication
- Secretarial work, assistantship
- Telemarketing, teleassistance
Professional experience
Experience in the following industries :
- Secretarial work
- Services other
Professional experience
- Customer Support Executive
- Deriv Rwanda
- 05.2022 - 09.2023
- I have a background in building strong customer relationships, working with big teams, managing people, and creating a great work environment. I realize that customers are the most important part of building a business, especially when it comes to online services, and that customer satisfaction leads to customer loyalty. My experience in a multinational company, curved in me a great sense of responsibility and sharpened my communication skills as I get to work with people from different backgrounds and cultures. I have used Livechat (chats and Tickets) to provide reliable service and have tools such as Backoffice and Premier Cashier that I have been using in payments and P2P teams. Working on chats can be challenging as one needs to provide solutions within a short period, meaning you have to stay updated and be able to raise any system bugs to the relevant team.
Skills
Teamwork, Communication, Problem-Solving, Multitasking, Cultural Sensitivity, Interpersonal Skills. Technical tools: LiveChat, Google docs, Clickup, etc
Education
Education level : Master
- Jiangsu Normal University
- Since 09.2023
- Pursuing a Master's Degree in Business Administration from Jiangsu Normal University.
MBA
Key Skills
- teamwork
- Business Communication
- Problem-solving
- Multitasking
- Cultural Sensitivity
- interpersonal skills
- Technical tools
Languages
- Chinese
- Beginner
- English
- Fluent
- French
- Fluent
- Swahili
- Good level
More information
- Availability : immediately
- Geographical flexibility : Kigali Province - International
- Place of residence : Kigali
- Accepted employment type : Permanent contract - Fixed-term contract - Part-time work
- Last updated : 14.12.2023
- Total views CV : 34
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