CV Profile No.99591

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• IT Support
• INFINITY INNOVATION GROUP
• 01.2018 - 03.2024
• • Provided technical assistance and troubleshooting support to end-users regarding computer hardware, software, and network issues. Installed, configured, and maintained computer systems, networks, and peripherals. Responded to IT support tickets promptly, ensuring minimal downtime and maximum productivity. Collaborated with cross-functional teams to identify and implement solutions for IT-related problems. Conducted regular maintenance and updates to ensure systems' security and performance. Created and maintained documentation for IT processes, procedures, and troubleshooting guides. Offered training and support to users on new technologies and software applications. Assisted in the implementation of IT projects, including system upgrades and migrations. Maintained inventory of IT assets and managed procurement of hardware and software as needed. Contributed to the improvement of IT support services by suggesting and implementing best practices and process improvements.

• iworker
• ICT CHAMBER
• 01.2023 - 12.2023
• • Developed and delivered training programs tailored to the needs of cooperatives and young leaders to enhance their proficiency in utilizing digital tools for business operations. Designed curriculum and training materials focusing on various digital tools such as productivity software, project management platforms, communication tools, and digital marketing platforms. Conducted interactive training sessions, workshops, and seminars to educate participants on the features, functionalities, and best practices of digital tools relevant to their business contexts. Provided hands-on guidance and support to participants in navigating and mastering the use of digital tools to streamline processes, improve efficiency, and drive growth. Facilitated discussions and Q&A sessions to address participants' queries, concerns, and challenges related to integrating digital tools into their business workflows. Collaborated with stakeholders and subject matter experts to stay abreast of emerging technologies and trends, incorporating relevant insights and updates into training programs. Evaluated training effectiveness and solicited feedback from participants to continuously refine and enhance training content and delivery methods. Mentored and empowered participants to embrace digital transformation and leverage technology as a strategic enabler for business innovation and success.

• Loan Recovery Officer
• Brac Microfinance plc
• 06.2023 - 12.2023
• The role of loan recovery involves reclaiming outstanding loans from borrowers who have not repaid them. When a loan remains unpaid, creditors may engage third-party collection services to recover the money owed. This process is essential for maintaining healthy credit scores and ensuring responsible lending practices.

• front operation officer
• equity Bank PLC
• Since 04.2024
• provides support to the team in technology applications and other company supported programs. They greet all guests and teammates in a friendly and professional manner, perform a variety of general clerical duties, coordinate scheduling of meeting rooms, and ensure that the office is running smoothly. They also assist with planning and organizing of staff events and manage and oversee occupancy budgets.